Nov 13, 2013 | Cleaning Industry Articles
In the last article we discussed the advantages of developing your own quality assurance program. Today we’ll explain some of the challenges and why, for most organizations, it’s not the recommended course of action. Working at an in-house cleaning organization at a...
Nov 12, 2013 | Cleaning Industry Articles
You’ve decided to move forward with your quality assurance program, and you’ve determined to do it alone. There are advantages and challenges to this approach, which we’ll discuss in the next two articles. Today, we discuss the advantages. To begin, a quality...
Nov 12, 2013 | Cleaning Industry Articles
There are many different ways to measure quality. Today we’ll talk about four of the most common quality assurance formats. The “1-5 scale,” also known as the “Likert scale,” is a fairly common format. It can be effective, but its weakness is its subjectivity. If...
Nov 11, 2013 | Cleaning Industry Articles
In our last article, we started outlining things you should consider before deciding on a quality assurance program. We pointed out that quality assurance programs require commitments of time and personnel – someone will need to oversee and follow through on the...
Nov 11, 2013 | Cleaning Industry Articles
So, your cleaning organization has decided it needs a quality assurance program. In our last article, we outlined the key features of a good program. In today’s article, we’re going to take a step back and encourage you and your organization to ask a very important...
Nov 9, 2013 | Cleaning Industry Articles
Regardless of your organization’s improvement goals, a competitive custodial organization must incorporate some method of measuring the quality outcomes associated with its custodial processes. We give this method the title “quality assurance” because it assures that...
